Product Support Manager - Marine

Title: Product Support Manager – Marine

Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

Key Accountabilities:

• Provide product support management and service advisement for international marine key customers, fleet operators, shipyards and service network regarding technical, quality related and organizational topics
• Technical point of contact for all service-related field issues, initiate, coordinate and support failure analysis, ensure proper rectification measures are defined and successfully implemented by liaising with Product Support / Quality / Engineering
• Identify and implement service concepts to enhance the strategic relationships to major customers
• Coordinates with project teams of different and parallel running project sites internationally, ensures and oversees that project requirements regarding necessary resources, tools and infrastructure are met and projects can be executed successful and efficient
• Provide independent implementation and communication of customer requirements as well as support of maintenance contracts and ensuring uptime
• Generate potential sales and service leads and oversee technical scope and correctness of potential offers and orders
• Optimize efficiency of maintenance contracts
• Provides continuous development and improvement of processes and collaboration models to support customers with products, according to MTU standards
• Initiate product improvements and measures to improve product quality/reliability in conjunction with respective in-house departments
• Promote a safety and compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct.
• Perform special projects as required.

Basic Requirements:

• Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time
• BS in Mechanical Engineering  5 years’ experience in service engineering support within after-sales; or 9 years’ experience in service engineering support within after-sales
• Ability and willingness to travel (50-90%) - domestic and international on short notice

Preferred Qualifications:

• Excellent experience in marine industry and service support
• Excellent knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Excellent knowledge of heavy-duty diesel engines and/or internal combustion engines
• Excellent written and spoken English skills (fluent), additional language skills preferable
• Excellent communication skills and ability to adapt to different management levels and cultures
• Strong strategic thinking and approach, also the ability to understand the big picture
• Strong self-starter and ability to work for extended periods without supervision
• Strong problem-solving skills and ability to make decision on their own
• Strong organizational, planning and follow up skills
• Strong analytical ability to handle very complex issues
• Proficient with PC and MS Office Suite

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

Engineering for Services $103,576 - $168,311-Annually Novi, MI

Benefits

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.