Job Description
Technical Business Representative
Derby/ Hybrid
Full time
Why join Rolls-Royce?
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.
By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
Position Summary
We are offering a challenging and rewarding position to support the Data & Information team within Aftermarket Operations. The Data & Information team works with Big Data and digital technologies to give our customers greater control of their operations. Through actionable intelligence, we empower our customers to make the shift from reactive, rapid-response operations, to become more efficient, better at-risk management, a better planned and predictable business.
The primary role of the Services Business Specialist is to offer Rolls-Royce’s Time & Material customers EHM Service Proposals and support them throughout their service setup process. The Services Business Specialist will also be responsible for providing EHM Service reporting to the wider Rolls-Royce community, to inform and support future strategies.
What you will be doing:
The Services Business Specialist’s accountabilities include:
- Issue Reports in line with Business requirements
- Issue EHM service proposals at customer request
- Respond to customer queries
- Carry out customer Know Your Partner checks
- Co-ordinating with Rolls-Royce Commercial and Customer Business teams
- Co-ordinate customers’ EHM service setups with our technical teams
- Work with customers to establish EHM services and identify future EHM opportunities
- Work with other teams to share and evolve best practices for delivery of processes
Position Qualifications:
- Familiar with Contracts - Commercial and Financial background
- Broad understanding of EHM Service value, and customer satisfaction drivers
- A good understanding of commercial and financial concepts, procedures and a strong attention to detail
- Strong interpersonal and communication skills, both written and verbal. Able to work tactfully with customers through potentially sensitive issues
Preferred Requirements:
- Good IT user skills, working with applications such as Excel, Power BI
- Appreciation of Know Your Partner process
- Strong team player with ability to work independently and demonstrated ability to deliver to time and quality
Regional Benefits:
- Work in a safety-first environment where doing the right thing and keeping it simple are core principles.
- Join a culture that values making a real difference through your work.
- Develop your career as a mid-career professional blending technical expertise with strong personal qualities.
- Thrive in a role that encourages integrity, accountability, resilience, and curiosity.
- Collaborate and build relationships in a team-focused environment while also working independently.
- Take initiative, lead, and make smart decisions with confidence and support.
- Grow through continuous learning, openness to improvement, and exposure to challenging opportunities.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Job Category
Service Operations